Absence Management Specialist

2 weeks ago

Dubuque, Iowa, United States Sedgwick Full time

At Sedgwick, we prioritize the well-being of our colleagues, fostering a culture that values care and support. A career with us means enjoying flexibility and dedicating time to what matters most in your life. It’s an opportunity to engage in meaningful work daily, with resources available for your mental, physical, financial, and professional growth. We are committed to nurturing your skills and advancing your career in a diverse and inclusive environment.

Joining Sedgwick means aligning your passion with purpose, making a positive impact on the communities and organizations we serve. If you are motivated to make a difference, embrace challenges, and possess a caring nature, we welcome you to be part of our team.

Position Overview: Absence Management Specialist

Our teams collaborate in a hybrid work environment, promoting connection and teamwork.

Are you seeking a fulfilling role that allows for professional development? If you have 1-2 years of experience in an office environment, we invite you to grow with us.

  • A stable work environment, whether in an office or remote setting.
  • A comprehensive training program to equip you with the skills to assist employees and clients from renowned organizations.
  • An assigned mentor and manager to guide your career path.
  • Opportunities for career advancement through increased responsibilities.
  • A diverse benefits package to support your overall well-being.
PRIMARY RESPONSIBILITIES:

Evaluate leave requests, including Family Medical Leave (FMLA) and other unpaid leaves, ensuring compliance with client policies and relevant regulations. Maintain ongoing claim management that meets company standards and industry best practices.

ARE YOU THE RIGHT FIT?

We seek enthusiastic and compassionate individuals eager to develop their careers. Ideal candidates will excel in a collaborative environment, demonstrate motivation and a strong work ethic, and possess a customer-focused, empathetic, and solution-oriented mindset.

KEY FUNCTIONS:
  • Establish and manage leave claims, ensuring documentation is tracked and coded per internal processes.
  • Analyze claims to determine eligibility and compliance with client policies and regulations.
  • Review claim information to identify action plans, determine benefits, and make timely decisions.
  • Communicate decisions and expectations clearly and professionally with claimants and clients.
  • Maintain professional relationships and deliver exceptional customer service.
  • Meet the organization's quality program requirements.
ADDITIONAL RESPONSIBILITIES:
  • Perform other duties as assigned.
QUALIFICATIONS:

Education: High school diploma or GED required.

Experience: Minimum one year of administrative or office experience required; experience in FMLA administration preferred.

Skills:
  • Knowledge of state and federal FMLA regulations.
  • Strong oral and written communication skills.
  • Proficient in Microsoft Office and other computer applications.
  • Analytical and interpretive abilities.
  • Excellent organizational and multitasking skills.
  • Interpersonal skills and the ability to work effectively in a team.
  • Ability to exercise judgment in accordance with established policies.
  • Ability to meet performance competencies as required.
WORK ENVIRONMENT:
Consideration will be given to reasonable accommodations when applicable.

Mental: Ability to think clearly and conceptually, exercise excellent judgment, manage work-related stress, and meet deadlines.

Physical: Ability to sit for extended periods while using a computer and phone system.

Auditory/Visual: Hearing, vision, and communication abilities are essential.

The information provided in this document is intended to outline the general nature and level of work performed by individuals in this role. It is not a comprehensive list of all functions or duties. Management retains the right to modify job responsibilities as needed.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you are excited about this opportunity but feel your experience does not perfectly match every qualification, we encourage you to apply. Sedgwick values diversity and recognizes that each individual brings a unique combination of skills and experiences to our team.

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