Receptionist for Community Support Services

2 weeks ago


Oakland, California, United States The Salvation Army USA Western Territory Full time
Receptionist Role at Community Support Services

Location: Oakland, CA

Supervisor: Renita Stewart/Laura Sullivan

Status: On Call

Company Mission:

The Salvation Army USA Western Territory is dedicated to offering assistance to individuals in need, while upholding the principles of respect and dignity for everyone.

Primary Objective

The Receptionist position at the Community Support Services entails ensuring the safety and security of individuals seeking assistance. Key responsibilities include crisis management, policy enforcement, and providing information and referrals.

Key Responsibilities
  • Foster professional relationships with all clients
  • Ensure safety and security within the facility
  • Implement facility rules and regulations
  • Provide crisis management and information/referral services
  • Accurately complete necessary documentation in a timely manner
  • Participate in staff meetings as required
  • Support client empowerment initiatives
  • Perform cleaning and maintenance duties
  • Assist with data entry and administrative tasks
  • Carry out other assigned responsibilities
Required Knowledge, Skills, and Abilities
  • Exceptional customer service, crisis management, and mediation abilities
  • Relevant education and experience for the role
  • Capability to engage with diverse populations
  • Effective communication skills and understanding of social services
  • Physical demands include sitting, standing, bending, and occasional lifting
  • Must remain attentive and minimize personal phone/electronic use during shifts
Physical Demands
  • Ability to understand and complete assigned tasks
  • May require extended periods of sitting at a desk while interacting with clients
  • Strong organizational skills and capacity to work independently

Qualified candidates must be able to fulfill the essential duties of the position. The organization is an Equal Opportunity Employer.



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