Member Experience Representative

4 weeks ago


Glendale, Arizona, United States Credit Union West Full time
Enhance Member Experience at Credit Union West

Credit Union West is a leading financial institution that has been recognized as a 'Top Company to Work for in Arizona' for 12 years. We are committed to providing exceptional member service and experience. As a Member Experience Representative - Bilingual, you will play a crucial role in achieving this goal.

Key Responsibilities:

  • Provide prompt and accurate service to members through phone calls, emails, and digital channels.
  • Utilize a needs-based referral approach to deepen member relationships, trust, and loyalty.
  • Support member inquiries, requests, and concerns related to transactions, account information, and digital service channels.

Requirements:

  • High school diploma or G.E.D.
  • 0-1 years of customer service experience, preferably in retail, call centers, and/or financial services.
  • Bi-lingual (Spanish) language skills.

Credit Union West offers a competitive compensation package, including 100% paid health, dental, and vision insurance, incentives up to 15%, and a 401K plan with employer matching funds up to 5%.



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