Member Experience Representative
1 week ago
Credit Union West is a leading financial institution that has been recognized as a 'Top Company to Work for in Arizona' for 12 years. We are committed to providing exceptional member service and experience. As a Member Experience Representative - Bilingual, you will play a crucial role in achieving this goal.
Key Responsibilities:
- Provide prompt and accurate service to members through phone calls, emails, and digital channels.
- Utilize a needs-based referral approach to deepen member relationships, trust, and loyalty.
- Support member inquiries, requests, and concerns related to transactions, account information, and digital service channels.
Requirements:
- High school diploma or G.E.D.
- 0-1 years of customer service experience, preferably in retail, call centers, and/or financial services.
- Bi-lingual (Spanish) language skills.
Credit Union West offers a competitive compensation package, including 100% paid health, dental, and vision insurance, incentives up to 15%, and a 401K plan with employer matching funds up to 5%.
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Member Experience Representative
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