Customer Service Representative

4 weeks ago


Glendale, Arizona, United States L A Federal Credit Union Full time
Job Summary

LAFCU's Contact Center Representative provides exceptional member service to callers, offering information and promoting credit union products and services to build relationships. This role involves processing transactions, answering incoming calls, and delivering excellent member service with a professional and pleasant attitude.

Key Responsibilities

Respond to member inquiries and resolve issues in a timely and professional manner
Process transactions, including checking, savings, and other credit union products and services
Provide information and promote credit union products and services to build relationships
Answer incoming calls and ensure members receive accurate information
Deliver excellent member service with a professional and pleasant attitude

Requirements

High school diploma or equivalent required
1 year of previous customer service experience required
1 to 2 years' experience in a financial institution preferred
Friendly and professional demeanor
Excellent communication skills
Ability to operate standard business machines

Working Conditions

This is a full-time position that may be a hybrid remote position, depending on successful completion of the 90-day review and training, as well as meeting job productivity/expectations and IT security requirements.

LAFCU is an Equal Opportunity Employer, committed to building an inclusive and diverse workforce.

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