Account Representative
4 weeks ago
The Account Representative is a key member of the Finance Department at the Animal Health Institute, responsible for providing exceptional support to students, faculty, staff, and pet owners. This role requires a high level of customer service, attention to detail, and ability to work in a fast-paced environment.
Key Responsibilities- Greet and direct clients and visitors at the Companion Animal Clinic and the Large Animal Clinic
- Check in patients curbside as they enter the Animal Health Institute grounds
- Schedule appointments for veterinary patients and complete registration for the Large Animal Clinic and the Companion Animal Clinic
- Answer phones and direct client questions appropriately
- Enter client/patient information into the practice management software
- Utilize correct veterinary terminology
- Perform cashiering/over the counter payments and collections
- Differentiate routine veterinary cases from emergency cases
- Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the Animal Health Institute
- Monitor and maintain various reports and daily deposits for the College of Veterinary Medicine
- Document appropriate notes in practice management software
- Generate receipts to clients
- Explain charges/balances to clients
- Prepare account adjustments for approval and process refunds
- Assist with receptionist duties
- Work extended hours and weekends with flexible schedule
- On occasion, animal handling may be required
- Must treat all employees, students, and clients with a high level of respect while providing excellence in customer service, following the guidelines of MWU and the Animal Health Institute
- Provide support for other MWU clinics as needed
- Other duties may be assigned
- High school diploma or GED is required
- Minimum of 2 years of experience working in a healthcare setting
- Previous experience working in a veterinary animal hospital is preferred
- Ability to work in a team environment with a high focus on excellent customer service and the ability to maintain a professional demeanor, be detail oriented, and promote a welcoming atmosphere
- Computer proficiency in MS Office (Word, Excel, Outlook) is required
- Ability to learn/navigate effectively in a practice management system
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
No inhibiting allergies to animals, hay, or dust.
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