Bilingual Customer Service Representative

5 days ago


Rancho Cucamonga, California, United States TTEC Full time
About the Role

We're seeking a highly skilled and passionate Bilingual Customer Service Representative to join our team in Rancho Cucamonga, CA. As a key member of our customer experience team, you'll be responsible for providing exceptional service to our customers, resolving their concerns, and exceeding their expectations.

Key Responsibilities
  • Provide face-to-face customer service and support
  • Conduct research to provide accurate answers and solutions to customer inquiries
  • Manage cash, check, and credit card transactions
  • Assist with customer accounts and resolve issues in a timely and professional manner
Requirements
  • 6 months or more of call center experience
  • High school diploma or equivalent
  • Excellent written and verbal communication skills in Spanish and English
  • Computer experience and proficiency in software applications
What We Offer
  • A supportive and inclusive work environment
  • A competitive base wage starting at $20.13 per hour
  • A comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives
  • Opportunities for career growth and professional development
About TTEC

TTEC is a global company that's passionate about making customers happy. We're committed to delivering exceptional customer experiences through our combination of humanity and technology. Join our team and be part of a dynamic and inclusive workforce that values diversity and promotes a culture of belonging.



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