Customer Service Liaison

3 weeks ago


Rancho Cucamonga, California, United States Kinetic Personnel Group Full time

Kinetic Personnel Group is seeking a dedicated and experienced Customer Service Representative to join our team at a manufacturing facility.

Job Summary:

We are looking for a skilled professional with 3-5 years of experience in customer service within the manufacturing industry. The ideal candidate will have a strong background in assisting callers with order inquiries, updates, and problem-solving. This role requires close interaction with the production department to ensure on-time deliveries and accurate invoicing.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers.
  • Assist with order inquiries, updates, and problem-solving.
  • Collaborate with the production department to ensure on-time deliveries and accurate invoicing.
  • Utilize ERP/MRP software to manage orders and inventory.
  • Process RMA (Return Merchandise Authorization) requests.
  • Work collaboratively with cross-functional teams to achieve business objectives.

Requirements:

  • 3-5 years of experience in customer service within the manufacturing industry.
  • Strong problem-solving skills and ability to handle difficult situations.
  • Excellent communication and organizational skills.
  • Bilingual in Spanish is a plus.
  • Proficiency in using customer service software and Microsoft Office Suite.

Benefits:

  • Medical, Dental, Vision, 401K


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