Customer Service Representative

3 weeks ago


Danville, Illinois, United States Waterco of the Central States, Inc. Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Waterco of the Central States, Inc.

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide timely and effective customer service to clients via phone, email, and in-person.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Process customer orders, payments, and service requests.
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Stay up-to-date on company policies, procedures, and products to provide accurate information to customers.
  • Meet or exceed customer satisfaction targets and key performance indicators.
Requirements:
  • 2+ years of customer service experience.
  • High school diploma or equivalent.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office and Windows operating system.
Preferred Qualifications:
  • Customer service experience in a sales/marketing environment.
  • Data-entry experience.
Professional Skills:
  • Excellent communication and interpersonal skills.
  • Ability to learn proprietary customer service software.
  • Strong problem-solving and analytical skills.
  • Ability to work in a team environment.
Equal Opportunity Statement:

Waterco of the Central States, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.

Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Recognition and rewards for outstanding performance.


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