Customer Service Associate

3 weeks ago


Danville, Illinois, United States Lowe's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Answer customer questions about products, services, and promotions, making recommendations and providing solutions to meet customer needs.
  • Process customer transactions, including sales, returns, and exchanges, ensuring accuracy and efficiency.
  • Maintain a clean and organized sales floor, restocking shelves and ensuring a positive shopping environment.
  • Work collaboratively with colleagues to achieve sales goals and objectives, sharing knowledge and best practices to drive results.
Requirements
  • 6 months of experience in a customer-facing role, preferably in retail or sales.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills, with the ability to handle cash and operate a point-of-sale system.
  • Availability to work a variety of shifts, including mornings, afternoons, and weekends.
What We Offer
  • A competitive hourly rate and opportunities for advancement.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and training.


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