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Customer Experience Coordinator

2 months ago

Danville, Illinois, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.

Key Responsibilities
  • Lead by example, demonstrating outstanding customer service and promoting a culture of honesty and integrity
  • Train and mentor associates on front-end principles, personalizing the customer experience, and promoting loyalty programs
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and associates, setting and addressing priorities, and providing progress updates
Requirements
  • Available to work a flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques and ability to multitask
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
What We Offer

We offer a competitive starting pay range of $15.00 to $15.50 per hour, as well as a range of benefits, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.

At TJ Maxx, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.