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Customer Service Representative

2 months ago

Danville, Illinois, United States Scopeair Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Scopeair. As a key member of our branch delivery team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities

  • Provide a wide range of financial services, including opening and closing deposit accounts, renewing certificates of deposit, and processing loan transactions.
  • Answer customer questions regarding Bank services and perform various account maintenance tasks.
  • Serve as a source of information and guidance to Teller staff.
  • Cross-sell services and perform related clerical functions as required.
  • Process miscellaneous customer requests, such as stop payments, automatic transfers, and check orders.
  • Review and complete basic lending applications, including consumer loans and personal loans.
  • Process wire transfers within designated authority.
  • Process credit applications and Checkline applications.
  • Assist or refer customers with any questions or problems that arise.
  • Respond to customer inquiries and transaction requests made by phone, mail, and website.
  • Assist Branch Management with daily Branch Operations duties, such as pulling customer reports and gathering data.
  • Assist with teller line coverage as staffing levels demand.
  • Participate in identifying, measuring, monitoring, controlling, and mitigating departmental and enterprise-wide risks.
  • Maintain awareness of and adherence to Bank compliance requirements and risk management concepts, expectations, policies, and procedures.
  • Deliver a consistent, high level of service within our Service Excellence standards.

Requirements

  • Thorough understanding of Bank products and services.
  • Familiarity with Bank and branch functions, policies, and procedures.
  • Strong oral and written communication skills.
  • Well-organized and able to maintain an effective workflow.
  • Ability to work well under pressure and in a fast-paced environment.
  • Basic to intermediate skill in Microsoft Office programs and proficiency in web-based applications.

Education and Experience

  • High School or better.
  • Preferred: 2 years of Teller experience and thorough understanding of Park National Bank guidelines, policies, and procedures.