Guest Service Representative
2 days ago
### Job Title: Guest Service Representative
#### Job Summary
We are seeking a highly skilled Guest Service Representative to join our team at Country Inn & Suites - Red Wing. As a key member of our hotel staff, you will be responsible for providing exceptional customer service to our guests, managing reservations, and ensuring a pleasant and memorable stay.
#### Key Responsibilities
* Perform check-in and check-out procedures with a high level of accuracy and efficiency
* Answer all incoming and in-house phone calls in a professional and courteous manner
* Assist callers with making and/or changing reservations
* Provide assistance to guests as needed to ensure a positive experience
* Ability to work while standing for extended periods of time
* Assist with laundry during shift
* Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
#### Requirements
* Great attention to detail
* Excellent knowledge of local attractions and entertainment venues
* Considerable knowledge of computer systems for registration, reservations, and backup systems
* Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
* Ability to read, write, speak, and understand the English language to communicate with employees and guests
* Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact, and diplomacy, to defuse anger, collect accurate information, and resolve conflicts
#### What We Offer
* Competitive wages
* Paid time off
* Hotel discounts
* Bonus plan
* Holiday pay
* Advancement opportunities
#### Note
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
### Salary Description
$15.00 per hour
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