Front Desk Representative

6 days ago


Red Wing, Minnesota, United States Red Wing Shoe Company Inc Full time
Job Title: Front Desk Representative

We are seeking a skilled Front Desk Representative to join our team at the St. James Hotel. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:
  • Anticipate and respond to guest needs and questions in a friendly and positive manner.
  • Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
  • Drive sales and maximize revenue by up-selling rooms and amenities.
  • Monitor room availability, follow restrictions, and all booking policies and procedures.
  • Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
Requirements:
  • One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience.
  • A minimum of 1-2 years of hotel front desk experience.
  • Experience with a Property Management System.
  • Ability to work a flexible schedule including holidays and weekends.
  • Ability to add, subtract, multiply and divide.
  • Basic Microsoft Office Suite experience.
  • Strong verbal and interpersonal skills.
  • Work well both independently and as part of a team.
  • Strong attention to detail.
  • Commitment to exceptional guest service.
  • Ability to maintain a positive, friendly and professional demeanor when handling all situations.
  • Comfortable working in a fast-paced environment and possess strong multi-tasking abilities.
  • Ability to work with little direct supervision.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. Please note that all offers of employment are contingent on satisfactory results of a background check and drug screen.


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