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Client Support Specialist

2 months ago

Morristown, Tennessee, United States Jefferson Memorial Hospital Full time
Customer Service Representative Job Description

Role Overview: The Customer Service Representative plays a vital role in ensuring customer satisfaction and operational efficiency.

  • Welcome Visitors: Engage with vendors, clients, job candidates, and other guests in a professional manner.
  • Manage Communications: Utilize a switchboard to direct incoming calls and facilitate outgoing communications.
  • Mail Handling: Responsible for the opening and sorting of correspondence.
  • Transportation Coordination: Arrange necessary transportation services as required.
  • Adhere to Protocols: Follow established instructions and guidelines to maintain consistency.
  • Supervised Operations: Work under the guidance of a supervisor or manager to ensure tasks are completed effectively.
  • Qualifications: A high school diploma or equivalent is required, along with 0-2 years of relevant experience.
  • Industry Knowledge: Familiarity with commonly-used concepts, practices, and procedures within the customer service field is essential.