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Front Desk Representative

1 month ago

Rochester, Michigan, United States Royal Park Hotel Full time
Front Desk Agent

Royal Park Hotel, a luxury boutique hotel in Rochester, Michigan, is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities:
  • Welcoming and assisting guests with check-in and check-out procedures
  • Providing information about hotel facilities, services, and local attractions
  • Responding to guest inquiries and resolving any issues or complaints in a prompt and professional manner
  • Processing guest payments and maintaining accurate records
  • Coordinating with other departments to fulfill guest requests and ensure a seamless guest experience
Requirements:
  • High school diploma or equivalent
  • Prior cash handling experience necessary
  • Exceptional communication skills
  • Very good computer skills
  • Ability to work flexible hours including weekends and holidays
  • Strong problem-solving skills
  • Ability to multitask and work in a fast-paced environment
Benefits:
  • Three Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match