Front Desk Associate
3 weeks ago
Overview
Royal Park Hotel is seeking a highly skilled and enthusiastic Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience throughout their stay.
Responsibilities
- Welcoming and assisting guests with a warm and friendly attitude
- Efficiently handling check-in and check-out procedures
- Providing information about hotel facilities, services, and local attractions
- Responding to guest inquiries and resolving any issues or complaints in a prompt and professional manner
- Processing guest payments and maintaining accurate records
- Coordinating with other departments to fulfill guest requests
- Maintaining the cleanliness and organization of the front desk area
- Assisting in administrative tasks, such as answering phone calls and handling reservations
Qualifications
- High school diploma or equivalent
- Prior cash handling experience necessary
- Exceptional communication skills
- Very good computer skills
- Ability to work flexible hours, including weekends and holidays
- Strong problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Experience in customer service is preferred
- Knowledge of hotel or resort operations is a plus
Benefits
Royal Park Hotel offers a comprehensive benefits package, including medical coverage, dental and vision coverage, 24/7 teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match. We are an equal opportunity employer and a drug-free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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