Spa Receptionist
3 weeks ago
At Hand & Stone - Rochester Hills - Great Oaks, we are seeking a highly motivated and organized Spa Front Desk professional to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, while building lasting relationships and driving sales growth.
Responsibilities:
- Meet membership sales goals and targets
- Develop a detailed knowledge of our menu of services, including massages, facials, and hair removal treatments
- Provide excellent customer service to members and guests, responding to their needs and concerns in a timely and professional manner
- Work flexible hours, including evenings and weekends, to accommodate our members' schedules
- Effectively communicate sales, promotions, and service options with clients, highlighting the benefits and value of our services
- Uphold spa cleanliness standards, ensuring a safe and healthy environment for our members and guests
- Bring a positive and energetic attitude to work each day, contributing to a positive and professional work environment
- Answer phones, schedule appointments, and file documents in a timely and accurate manner
- Perform various other duties as assigned by management
What We Offer:
- Competitive compensation package, including hourly wage and commissions
- Opportunities for career advancement, including management roles, based on performance
- Ongoing training and development, ensuring you have the skills and knowledge needed to succeed in your role
- A positive and professional work environment, with a focus on teamwork and collaboration
- Employee discounts on products and services
Qualifications:
- High school diploma or equivalent required
- Must be 18 years old or older
- Must be exceptionally organized and have great attention to detail
- Must be a strong team player with the ability to work independently with minimal supervision
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