Spa Receptionist

3 weeks ago


Rochester, Michigan, United States Hand & Stone - Rochester Hills - Great Oaks Full time
Job Description
At Hand & Stone - Rochester Hills - Great Oaks, we are seeking a highly motivated and organized Spa Front Desk professional to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, while building lasting relationships and driving sales growth.

Responsibilities:
  • Meet membership sales goals and targets
  • Develop a detailed knowledge of our menu of services, including massages, facials, and hair removal treatments
  • Provide excellent customer service to members and guests, responding to their needs and concerns in a timely and professional manner
  • Work flexible hours, including evenings and weekends, to accommodate our members' schedules
  • Effectively communicate sales, promotions, and service options with clients, highlighting the benefits and value of our services
  • Uphold spa cleanliness standards, ensuring a safe and healthy environment for our members and guests
  • Bring a positive and energetic attitude to work each day, contributing to a positive and professional work environment
  • Answer phones, schedule appointments, and file documents in a timely and accurate manner
  • Perform various other duties as assigned by management

What We Offer:
  • Competitive compensation package, including hourly wage and commissions
  • Opportunities for career advancement, including management roles, based on performance
  • Ongoing training and development, ensuring you have the skills and knowledge needed to succeed in your role
  • A positive and professional work environment, with a focus on teamwork and collaboration
  • Employee discounts on products and services

Qualifications:
  • High school diploma or equivalent required
  • Must be 18 years old or older
  • Must be exceptionally organized and have great attention to detail
  • Must be a strong team player with the ability to work independently with minimal supervision

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