Customer Service Representative

4 weeks ago


Canton, Ohio, United States Dollar Bank Full time

Job Summary:

The Customer Relations Department at Dollar Bank is seeking a highly skilled and customer-focused Consumer Loan Specialist to join our team. As a Consumer Loan Specialist, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring regulatory compliance.

Key Responsibilities:

  • Respond to customer inquiries in a timely and accurate manner
  • Resolve customer complaints by listening to determine the cause of the problem and selecting the best solution
  • Complete and review daily, weekly, and monthly reports to ensure completion of tasks and maintain regulatory compliance
  • Manage time efficiently, prioritize tasks, and coordinate multiple and changing priorities in a demanding environment
  • Work independently with minimal supervision in a team setting

Requirements:

  • High School diploma or GED required; college degree preferred in a business-related field
  • Minimum of 1 year previous Customer Service experience required
  • Knowledge of loan documents preferred
  • Excellent telephone, written, and verbal communication skills
  • Ability to work in a fast-paced environment and remain calm under pressure

Benefits:

Dollar Bank offers a comprehensive benefits package, including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.



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