Administrative Coordinator

2 weeks ago

Fredericksburg, Virginia, United States Mary Washington Healthcare Full time

Job Overview

:
This role is essential for executing a range of administrative coordination, client service, and revenue management tasks that facilitate smooth daily operations. The position is pivotal in the practice's front-end revenue management processes and can greatly influence the patient experience. A steadfast commitment to patient satisfaction and the ability to handle multiple tasks simultaneously are crucial for success in this role.

Key Responsibilities:

Engages with patients, family members, healthcare providers, visitors, and other stakeholders in a respectful and professional manner. Enters patient information into the Practice Management Information System (PMIS), ensuring all relevant demographic and insurance details are accurate for timely claims processing. Reviews electronic eligibility verification responses to confirm insurance coverage for all insured patients. Provides patients with necessary documentation based on appointment type and registration status. Oversees the reception area, keeping patients, family members, visitors, and staff informed of any schedule changes. Maintains a tidy and organized waiting area. Responds to all incoming phone inquiries courteously. Takes messages when needed and communicates them promptly. Prioritizes calls to ensure timely and appropriate responses. Regularly checks voicemail messages throughout the day. Efficiently processes patients through the computer-based scheduling system for appointments, surgeries, procedures, and testing as required for patient care. Safeguards the security and accuracy of patient records, payments, and databases. Communicates with healthcare providers' offices and staff in a timely and professional manner. Initiates, monitors, and responds to tasks via the Electronic Health Record (EHR) and Patient Portal. Reviews patient accounts for outstanding balances. Collects co-payments, deductibles, and outstanding balances at the time of service. Posts payments in PMIS and reconciles records and receipts with payments collected at the end of each shift. Addresses requests for information from the centralized billing office (CBO) to ensure timely and accurate claims submission. Schedules follow-up appointments, diagnostic tests, and other services for patients as necessary. Ensures all services are authorized and that necessary referrals are active as required. Supports the organization's involvement in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS), and others by collecting and recording required data and communicating appropriately with patients. May assist with the entry and processing of physician billing, including the entry and/or reconciliation of inpatient, outpatient, and surgical charges. Performs additional duties as assigned.

Qualifications:

High School Diploma or GED is required. A minimum of one year of experience in a medical office is preferred. Experience in a multi-specialty office is preferred. Background in a customer service environment is preferred. Proficiency in Microsoft Office applications is preferred.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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