Veterinary Client Services Coordinator
2 weeks ago
At Vetcelerator, we are dedicated to fostering a supportive and collaborative work environment that emphasizes teamwork and empathy. Our commitment to maintaining a balanced work-life culture is essential in providing outstanding care for our patients and exceptional service to our clients.
The role of the receptionist is crucial as you will be the initial point of contact for clients reaching out to our facility. Your responsibilities will include assisting clients with appointment scheduling, addressing inquiries, and offering detailed information about our veterinary services.
Key Responsibilities:
- Warmly greet clients and their pets upon arrival
- Manage incoming calls, schedule appointments, and oversee the appointment calendar
- Gather and update patient information accurately
- Respond to client inquiries and provide comprehensive information regarding our services
- Process payments and maintain accurate financial records
- Collaborate with veterinary staff to ensure a seamless workflow and optimal patient care
- Perform various administrative duties, including data entry and inventory management
- Ensure a clean and sanitary work environment
- Undertake additional tasks as required
Qualifications:
- Experience in practice management is advantageous
- A minimum of one year in a veterinary setting is preferred
- Excellent communication and interpersonal skills to deliver superior customer service
- Ability to handle multiple tasks and prioritize effectively in a dynamic environment
- Familiarity with computer systems and basic IT skills
- Prior experience as a receptionist is beneficial but not mandatory; we welcome candidates eager to learn
- A genuine passion for animal welfare and a commitment to their care
- High school diploma or equivalent is required
Employee Benefits:
- Discounts on services
- Paid time off
- Sick leave
- Uniform allowance
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