Client Care Specialist
2 weeks ago
Why choose LifeSkills?
LifeSkills is a nonprofit organization dedicated to enhancing the quality of care and providing a compassionate approach to improving the lives of families in need.
Position:
Care Representative
Work Hours:
Full-Time, 1st shift, 8:00 AM - 5:00 PM
Compensation:
Starting Pay: $15.87 per hour
ROLE OVERVIEW:
This position offers essential administrative support as a primary point of entry into various services.
KEY RESPONSIBILITIES:
1. Respond to after-hours requests for new services, including processing fax or email referrals.
2. Ensure an accurate and timely schedule is maintained.
3. Conduct follow-up calls for missed appointments and send appropriate mailings for client care.
4. Collaborate with local agencies to gather referral and client information as needed.
5. Maintain a regional resource directory to assist with inquiries regarding resources instead of direct services.
ADDITIONAL DUTIES:
1. Document the details of telephonic screenings accurately.
2. Collect necessary information for administrative intake, including Medicaid verification.
3. Scan and upload all relevant documents to the Electronic Health Record (EHR).
4. Utilize motivational techniques to engage individuals who have missed appointments.
OTHER ESSENTIAL FUNCTIONS:
1. Provide crisis de-escalation and coordinate access to crisis unit services when necessary.
2. Respond promptly to suicide hotline calls, de-escalate situations, and document interactions accordingly.
QUALIFICATIONS:
- A Bachelor's Degree in a mental health-related field is required.
- Preferred: Two years of relevant experience working with individuals receiving treatment for mental health disorders, substance abuse disorders, or co-occurring disorders.
- Must be at least eighteen years of age.
- Valid driver's license and proof of insurance are required.
- Reliable transportation is necessary.
WORK ENVIRONMENT:
After completing training, this position will primarily be remote with some on-site requirements. A quiet and secure location is essential for handling sensitive calls.
BENEFITS:
Full-time employees enjoy a comprehensive benefits package, including:
- 11 Holidays
- Personal Days
- Vacation and Sick Time
- Health, Dental, Vision, and Wellness Plans
- Life Insurance and Disability Coverage
- Flexible Spending Account and Supplemental Products
- Pension Plan with defined retirement benefits through the Commonwealth of Kentucky, effective immediately upon hire.
LifeSkills/Pennyroyal is an Equal Opportunity Employer.
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