IT Solutions Specialist
4 weeks ago
We are seeking a highly skilled IT Solutions Specialist to join our team at K2 Staffing. As a key member of our team, you will be responsible for providing pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Duties & Responsibilities- Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
- Deploying and managing Windows Servers and Active Directory.
- Designing Local Area Networks.
- Implementing and monitoring network security.
- Optimizing and maintaining network software and hardware.
- Building and deploying file servers and cloud computing solutions.
- Configuring and deploying VOIP solutions.
- Performing network infrastructure troubleshooting.
- Manage Microsoft Exchange Server.
- Telephone solutions.
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding.
- Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory.
- 3 years of experience in a client-facing environment such as sales engineering.
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
- Possesses strong organizational and time-management skills.
- Experience writing proposals for and implementation of technical solutions to fulfill business needs.
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
- Strong understanding of technology and business productivity systems.
- Experience with RMM (remote monitoring and management) tool a plus.
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
- Sales training experience is a plus.
- Having worked in an MSP environment is a major plus.
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. Employment Type: Full time Location: Jacksonville, FL
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