Customer Service Representative I

4 weeks ago


Jacksonville, Florida, United States HonorVet Technologies Full time

Job Summary:

HonorVet Technologies is seeking a highly skilled Customer Service Representative I to join our team. As a key member of our customer service team, you will be responsible for receiving and processing loss assignments according to client instructions.

Key Responsibilities:

  • Conduct emergency call outs to contractors via three way calls with homeowners.
  • Achieve and maintain proficiency with all client and department instructions and updates.
  • Attain required call statistic performance according to center standards.
  • Maintain set quality standards ensuring assignments are properly made and documented.
  • Identify assignment errors and research appropriately.
  • Provide excellent customer service to all internal team members and external customers.
  • Process emergency and/or catastrophic event assignments when they occur.
  • Maintain a working knowledge of all software applications/programs used to accomplish required department tasks.
  • Conduct customer satisfaction surveys.
  • Participate in special projects or perform duties in other areas as requested.

Requirements:

  • Demonstrated experience in customer service, administrative/clerical skills.
  • Experience in a customer service or call center setting preferred.
  • Familiarity with home improvements/reconstruction contractors or projects helpful.
  • Outstanding written and verbal communication skills including proper pronunciation, grammar and a consistently courteous and professional tone of voice at all times.
  • Computer skills in a multi-screen/task environment and working knowledge of MS Office (e.g. Outlook, Word, Excel).

Education:

High school diploma required. Some college preferred or an equivalent combination of education and experience.



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