Guest Services Associate

6 days ago


Newport News, Virginia, United States AEG Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Staff to join our team at AEG. As a key member of our venue operations team, you will be responsible for providing exceptional guest experiences and ensuring the safety and security of all patrons.

Key Responsibilities
  • Provide expert customer service to guests, answering questions and directing them to important areas of the venue.
  • Operate coat check rooms and scan tickets for entry into the venue.
  • Monitor guest conduct and enforce venue policies and procedures.
  • Assist with emergency evacuations and ensure compliance with fire department safety regulations.
  • Perform other duties as required by management and supervisors.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of related work experience preferred.
  • Ability to work in varying conditions and lift 50 lbs without assistance.
  • Positive attitude and excellent customer service skills.
  • Availability to work nights, weekends, and holidays as needed.
About AEG

AEG is a leading sports and live entertainment company that hosts over 160 million guests annually. We are committed to innovation, artistry, and community, and strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host.



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