Front Desk Associate
4 weeks ago
WeWork is a global community of innovators, entrepreneurs, and creatives who share a passion for building a better future. Our mission is to create a world where everyone has the opportunity to thrive, and our values of community, inclusivity, and sustainability guide everything we do.
About the OpportunityWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at WeWork. As a key member of our hospitality team, you will be responsible for providing exceptional service to our members and guests, ensuring a warm and welcoming experience in our spaces.
Key Responsibilities:- Provide exceptional customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
- Manage the front desk operations, including mail and package handling, key card management, and maintaining a clean and organized workspace.
- Assist with building operations and management, including monitoring the space, reporting maintenance issues, and supporting the Community Management team.
- Develop relationships with members and guests, learning their names and preferences to provide personalized service.
- Stay up-to-date on WeWork products and services, promoting them to members and guests as needed.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound judgments.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- Basic computer skills and proficiency in WeWork systems.
- High school diploma or equivalent required; degree in hospitality, customer service, or related field preferred.
- Competitive hourly rate: $21-$22 per hour.
- Incentive compensation plan, with opportunities for bonuses and rewards.
- Comprehensive benefits package, including health insurance, 401(k), and paid time off.
- Opportunities for professional growth and development, with training and support to help you succeed in your role.
WeWork is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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