Front Desk Associate

3 weeks ago


San Francisco, California, United States Equinox Full time
Front Desk Associate Job Description

We are seeking a highly motivated and energetic Front Desk Associate to join our team at Equinox. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a seamless experience.

Key Responsibilities:
  • Professionally greet members and guests, providing a warm and welcoming atmosphere
  • Scan membership IDs upon member entrance, ensuring accurate and efficient processing
  • Answer phones professionally, responding to member inquiries and concerns
  • Update member accounts as needed, maintaining accurate and up-to-date information
  • Maintain a clean and organized work area, ensuring a safe and healthy environment
  • Ability to work a variety of shifts, including opening, closing, and mid-day shifts
  • Ability to tour members, providing a personalized and exceptional experience
  • Provide the highest level of customer service to members, prospective members, and guests
  • Aid other departments with related tasks, ensuring seamless operations
Qualifications:
  • Reliable, professional, and computer literate, with excellent communication skills
  • Preferably interested in health, fitness, and/or sports, with a passion for delivering exceptional customer service
  • Must be friendly, vibrant, and outgoing, with the ability to effectively communicate in person, via email, and via phone
Essential Physical Requirements:
  • Must be able to perform all essential physical aspects of the position, including standing for long periods, sitting, walking, squatting, stooping, reaching, and bending above and below shoulder height
  • Must be able to perform pushing, pulling, and lifting up to 50lbs at a time
What We Offer:
  • Competitive salary and benefits package
  • Complimentary club membership
  • Perks and incentives with our products and services, including Personal Training, Pilates, Spa, and Shop

Equinox is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects all individuals. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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