Client Service Representative
2 days ago
The State of Montana is seeking a highly skilled Client Service Coordinator to join our team in the Office of Public Assistance. As a vital customer service role, this position will have direct contact with the general public, providing exceptional service and support in a fast-paced environment.
Key Responsibilities- Listen to clients and advise on available assistance and timely processes applications/benefits or advise of further documentation required.
- Interview clients, interpret policies and procedures, and handle a large caseload with competing priorities.
- Provide exceptional customer service in-person and via a telephone helpline.
As a valued member of our team, you will have the opportunity to perform meaningful work in public service to our state and its residents. Our comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.
Qualifications- Knowledge of public assistance programs and eligibility requirements.
- Knowledge of customer service principles, practices, and positive public relations.
- Detail oriented, time management, and multitasking skills.
- Ability to adhere to confidentiality and proper release of information.
- Associate's degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center etc.
- OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.
- OR related bachelor's degree and 2 years job-related experience.
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Client Relations Specialist
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Browning, Montana, United States State of Montana Full timePosition Overview:The State of Montana is seeking a dedicated individual to join the Office of Public Assistance in a vital role.Role Responsibilities:The Office of Public Assistance (OPA) is responsible for implementing state and federal guidelines to assess eligibility for various programs. As a Client Relations Specialist, your primary duties will...
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