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Client Service Liaison

2 months ago

Browning, Illinois, United States State of Montana Full time
About the Role

The State of Montana is seeking a highly skilled Client Service Coordinator to join our team in the Office of Public Assistance. As a vital customer service role, this position will have direct contact with the general public, providing exceptional service and support in a fast-paced environment.

Key Responsibilities
  • Interview clients and assess their eligibility for public assistance programs
  • Process applications and benefits in a timely and efficient manner
  • Provide accurate and clear information to clients regarding program policies and procedures
  • Manage a large caseload with competing priorities and deadlines
  • Collaborate with colleagues to ensure seamless service delivery
Why Work for the State of Montana?

The State of Montana offers a comprehensive benefits package, including healthcare coverage, retirement plans, paid vacation, sick leave, and holidays. Our team is dedicated to serving Montanans in their communities, improving and protecting their health, safety, and well-being. As a member of our team, you will have the opportunity to perform meaningful work in public service and contribute to the well-being of our state and its residents.

Qualifications
  • Associate's degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center etc.
  • OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.
  • OR related bachelor's degree and 2 years job-related experience.