Housing Program Operations Manager
2 weeks ago
Organization: Special Service for Groups Inc - HOPICS
Position Title: Interim Housing Program Manager
Division: HOPICS
FLSA Status: Exempt, Full-time
Supervisor: Associate Director
Compensation: $3,250-$3,900 semi-monthly
Under the guidance of the Associate Director, the Interim Housing Program Manager oversees the daily management of the Lemon House shelter, a key family housing initiative. This program operates a 40-unit non-congregate shelter designed to assist homeless and chronically homeless families.
Key Responsibilities- Supervise and oversee the operations of the HOPICS Lemon House program.
- Ensure the achievement of all contractual performance targets and division-wide objectives.
- Manage crisis situations effectively and provide ongoing support.
- Directly supervise a team of three staff members, including two Case Managers and one Driver.
- Establish and maintain systems for file reviews to guarantee compliance with contracts.
- Ensure the shelter meets all applicable standards set by LAHSA, State, and County.
- Coordinate food services and address special dietary needs for residents.
- Identify alternative housing resources for families in need.
- Collaborate with other HOPICS programs for seamless service delivery.
- Conduct regular facility inspections and implement corrective actions as necessary.
- Facilitate ongoing communication with program participants through meetings.
- Review billing and documentation for accuracy and timely processing.
- Provide timely reports to senior management regarding program status.
- Understand and apply HUD definitions of homelessness in program operations.
- Develop methods to track program metrics, including enrollments and exits.
- Ensure high-quality documentation and compliance with all regulations.
- Participate in community outreach and build partnerships with local stakeholders.
- Manage program data and maintain accurate records.
- Assist in budget monitoring and development for the program.
- Represent the division in various community and funding meetings.
- Provide supervision and support to direct reports.
- Bachelor's Degree or equivalent experience with a minimum of three years in management or leadership roles in social services.
- Experience working with diverse populations and underserved communities.
- Strong communication and interpersonal skills.
- Valid California Driver's License and reliable transportation.
- Ability to manage multiple priorities effectively.
- Knowledge of community resources and HMIS database systems.
This role requires working in environments that are client-focused, with occasional travel to various service locations. The position may involve working in busy settings with diverse populations.
Physical and Mental RequirementsThe incumbent will engage in various activities, including sitting, standing, and driving, and must be able to adapt to changing priorities and manage multiple tasks efficiently.
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer.
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