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Veterinary Office Operations Manager
2 months ago
Company Overview:
Affordable Animal Hospital is dedicated to providing high-quality medical care for companion animals in a compassionate environment. Our commitment is to ensure that every pet receives the best possible treatment, supported by educational resources for pet owners.
Position Summary:
We are seeking a proficient Veterinary Practice Manager to oversee and streamline all administrative functions within our clinic. The role involves managing inventory, coordinating staff schedules, addressing conflicts among team members, and training new personnel to ensure the smooth operation of the practice. The ideal candidate will be equipped to respond to inquiries from pet owners regarding clinic procedures, appointment scheduling, and treatment costs.
Key Responsibilities:
- Provide informal recommendations to the regional veterinary manager regarding staffing needs and performance evaluations.
- Facilitate on-the-job training to enhance employee skills and monitor their progress.
- Recruit, hire, and onboard staff that align with the hospital's culture and operational needs.
- Promote the hospital within the community by participating in relevant local events.
- Address employee concerns and maintain effective communication regarding hospital policies.
- Collaborate with team members to support the hospital's mission and values.
- Ensure accurate assembly of patient records and maintain compliance with veterinary protocols.
- Utilize veterinary terminology accurately in documentation and communication.
- Gather information from pet owners to complete records and provide scheduling instructions.
- Resolve client complaints in a timely manner.
- Prepare staff schedules and oversee office personnel.
- Exhibit strong leadership and communication skills to guide the team effectively.
- Manage inventory control and ensure the availability of necessary supplies.
- Implement hospital policies and ensure compliance with regulations.
- Oversee payroll processing and maintain vendor relationships.
- Assist in emergency case notifications to the veterinary staff.
- Conduct interviews and provide training for office staff as required.
- Perform additional duties as assigned.
Qualifications:
- Minimum of 1 year of management experience or 3+ years in veterinary practice preferred.
- Familiarity with veterinary terminology and hospital operations.
- Strong communication, organizational, and multitasking abilities.
- Proficient in computer skills and highly organized.
- Flexible availability to meet the needs of the hospital.
Benefits:
We offer a comprehensive benefits package that includes health, dental, and vision insurance, retirement plans, paid time off, and opportunities for professional development.