Retail Operations Leader

2 weeks ago

Murfreesboro, Tennessee, United States Ross Dress For Less Full time
Welcome to Ross Stores, Inc., where our differences make us stronger. At Ross and dd's, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us.

GENERAL PURPOSE:
Oversee all facets of Store operations. Directs the complete functioning of the Store to ensure that Company standards and best practices are consistently upheld.

Recruits, trains, and cultivates a leadership team to achieve the desired sales and profit outcomes while fostering a welcoming and easy-to-navigate shopping environment.

Manages the operations of the Stockroom, Front End, and Sales Floor to guarantee timely merchandise presentation, proper receipt of goods, and effective expense management through best practices and productivity execution.

ESSENTIAL FUNCTIONS:

General Operating Requirements:
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Analyzes Store reports to assess controllable expenses and overall Store performance.
Takes appropriate action to address any discrepancies from Company standards, collaborating with the District Manager as necessary.
Ensures optimal scheduling of Associates to meet business objectives.
Accepts special assignments as directed by Leadership.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, and Payroll reporting as needed.

Organizational Development:
Recruits, hires, trains, and develops Assistant Managers, Area Supervisors, and non-exempt Associates.
Through selection, training, and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests, and training. Ensures all required training courses are prioritized and completed promptly.
Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline, and termination when necessary.
Ensures compliance with Ross personnel policies and procedures.
Manages Associate Relations issues, consulting with the District Manager as needed.
Ensures compliance with all State, Local, and Federal regulations.

Expense Control:
Leads all expenditures to remain within budget.
Controls payroll hours to plan, as the primary controllable expense, while adjusting to current business trends.

Maintaining a Safe & Secure Environment:
Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
Ensures all Associates understand and can execute emergency operating procedures.

Customer Service:
Treats all Customers, Associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.


Personal and Store Brand:
Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
Represents and supports the Company brand at all times.
Manages Store to ensure a clean, neat, easy-to-shop environment.
Maintains a high standard of housekeeping with the help of contracted maintenance personnel and Ross Associates.

Merchandise Processing and In-Store Marketing:


Ensures recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.

Ensures merchandise is presented and organized according to Company merchandising guidelines.
Urgently manages merchandise processing to the sales floor within the expected Company timeframe.

Loss Prevention:
Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.

Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness.

Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
Monitors mark-out-of-stock policy to ensure proper administration.

COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Five or more years of Store management experience in a retail environment.
Must maintain a high level of Customer service.
Must demonstrate the ability to lead, manage, motivate, and communicate positively to Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.

Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks, and execute to achieve results.

Fluency in English.
Must exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers, and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.
Certain assignments may require other qualifications and skills.

SUPERVISORY RESPONSIBILITIES:
Direct supervision of Assistant Store Manager, Area Supervisors, and all Retail Associates.

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Job Type:
Full-time

Pay:
$68, $77,000.00 per year

Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Shift:
10 hour shift

Ability to Relocate:

Murfreesboro, TN 37129:
Relocate before starting work (Required)

Work Location:
In person

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