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Retail Operations Leader

2 months ago

Murfreesboro, Tennessee, United States Uptown Cheapskate Murfreesboro Full time
Job Overview

Benefits:

  • Employee discounts
  • Flexible scheduling
  • Paid time off

We invite you to review this opportunity thoroughly before considering an application. The store manager will collaborate with ownership to ensure the successful operation of a profitable retail environment, emphasizing outstanding customer service that surpasses expectations.

Key Responsibilities:

  • Team Development: Identify, recruit, and adequately staff the store to exceed customer needs while adhering to labor budget goals, maintaining total labor costs below 20% of net sales.
  • Coaching and Training: Inspire and guide team members to enhance performance and foster meaningful interactions with customers. The manager must possess comprehensive knowledge of all roles to effectively train staff.
  • Lead by Example: Demonstrate high standards of service on the sales floor, ensuring tasks are completed efficiently while prioritizing daily objectives.
  • Regular Team Meetings: Conduct consistent meetings to provide additional training, discuss changing conditions, and stay updated on current trends.
  • Employee Relations: Recognize and address employee-related issues that require training or coaching.
  • Sales and Results Orientation: Understand the retail business dynamics, including customer transactions, service quality, inventory management, and markdown strategies.
  • Strategic Development: Create and implement strategies to enhance customer traffic, purchases, and overall sales.
  • Inventory Management: Ensure adherence to company guidelines regarding cost of goods sold and minimize loss potential, including enforcing theft prevention protocols.
  • Store Presentation: Maintain a visually appealing and organized store that exceeds customer expectations, ensuring displays are fresh and well-stocked.
  • Self-Motivation: Exhibit a strong work ethic, demonstrating diligence whether the owner is present or not.
  • Passion for Resale: Show a genuine interest in learning about the resale business.

This position requires availability throughout the week, including nights and weekends, to share coverage responsibilities. A solid work history and prior retail management experience in a fast-paced, high-volume environment are essential. Candidates with a background in resale or fashion retail management are preferred.

Qualifications:

  • Demonstrated understanding of current fashion trends relevant to the target customer.
  • Strong leadership, customer service, and sales skills with a proactive approach.
  • Ability to work a flexible schedule, including weekends and holidays, totaling 40 hours per week.
  • Excellent verbal and written communication skills.
  • Proven management skills and a resourceful problem-solver for team challenges.
  • High energy and urgency in a fast-paced environment.
  • Capability to address challenging situations professionally, supporting the owner and business operations.
  • Experience in a leadership role that involves active participation on the sales floor.
  • A minimum of 2-3 years of experience in a high-volume retail or restaurant management role is required.
  • Opportunity for advancement to regional management positions is available for high performers.
  • A passion for the resale industry is essential.
  • Salary is negotiable for the right candidate with relevant experience.

Why Consider This Position?

  • Enjoy a balanced work/life schedule with no excessive overtime.
  • Rarely required to cover for staffing shortages.
  • No late-night or overnight shifts.
  • Engaged and supportive ownership.
  • Paid time off and flexible scheduling.
  • A family-friendly, non-corporate atmosphere.

*Please ensure you meet the qualifications before applying. Only candidates with relevant experience in fast-paced retail environments should consider this opportunity.