Hospitality Ambassador

4 weeks ago


Charleston, West Virginia, United States California Dreaming Full time

Host/Hostess Job Description

As a Host/Hostess at California Dreaming, you will be the first point of contact for our guests, setting the tone for their dining experience. Your role is to create a warm and welcoming atmosphere, ensuring that every guest feels valued and cared for.

Key Responsibilities:

  • Greet and Seat Guests: Welcome guests with a smile, take their coats, and escort them to their tables.
  • Manage the Waitlist: Record guest names and numbers in the party, and provide estimated waiting times.
  • Answer Phones and Manage Reservations: Handle phone calls, take reservations, and manage the restaurant's reservation system.
  • Inspect Tables: Ensure tables are set with linens, glasses, and silverware, and that the table is clean and tidy.

Recommended Skills:

  • Problem-Solving: Think on your feet and come up with creative solutions to unexpected problems.
  • Teamwork: Collaborate with servers, bartenders, and kitchen staff to ensure seamless service.
  • Customer Satisfaction: Anticipate and meet the needs of our guests, ensuring they have an exceptional dining experience.
  • Communication: Clearly and effectively communicate with guests, servers, and other staff members.
  • Pressure Management: Remain calm and composed under pressure, even during peak service hours.


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