Room Service Server

1 week ago

Charleston, United States The Charleston Place Full time

We believe that hospitality is a transformative art - that this "place" can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we're building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves - kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.

Job Description

While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Responsibilities

  • Consistently follow steps of service in preparing, delivering, and servicing orders.
  • Retrieve tables and trays.
  • Service Mini-Bar.
  • Set-up, deliver, and present VIP amenities.
  • Set-up Hospitality Rooms.
  • Obtain signature or payment for all deliveries.
  • Attend all designated staff meetings and training sessions.
  • Memorize menus, specials, and service times.
  • Complete all state duties at end of a shift.
  • Be pleasant, smile and greet all guests, using surnames when possible.
  • Attend to and anticipate guests' needs.
  • Maintain knowledge of hotel features/services/outlets, hours of operation, etc.
  • Achieve objectives through direction and delegation.
  • Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
  • Be always an ambassador of the hotel and the company, in and out of the workplace.
  • Maintain confidentiality and security of all guests and general hotel information.
Qualifications
  • Great time management and multitasking abilities.
  • Excellent Telephone and Email communication etiquette
  • Excellent written and verbal communication abilities.
  • The ability to provide an excellent level of customer service, even in stressful situations.
  • Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
  • Willingness to work long hours, irregular schedules, weekends, and holidays.
  • High School Diploma or GED.
  • Prior Luxury Hospitality Experience
  • Prior Luxury Food & beverage experience.
Join Charleston's most iconic hotel where our hospitality professionals are rooted in tradition and growing with purpose. We welcome all who arrive with open hands and open hearts.

Why Work at The Charleston Place
  • Enjoy free meals in our colleague caf
  • Paid Time Off based on hours worked, up to 16 days in your first year
  • 8 Paid Public Holidays
  • Wellness Reimbursement
  • Up to 4.5% Company Match - Retirement Savings Plan
  • Medical, Dental, Vision Insurance
  • Flexible Spending Account
  • Health Savings Account
  • Employee Discounts for Hotel Restaurants
  • Uniform Provided
  • Flexible Schedules
  • Colleague Events
  • Friends and Family Discounts for Hotel Stays


The Charleston Place participates in Everify

The Charleston Place is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.

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