Technical Support Specialist

4 weeks ago


Anchorage, Alaska, United States DenaliTEK Full time

Technical Support Specialist

At DenaliTEK, we are seeking a skilled Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our valued customers.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot software and hardware issues
  • Guide customers through complex setups and configurations
  • Collaborate with internal teams to resolve customer issues

Requirements:

  • Proven experience as a Technical Support Specialist or similar role
  • Familiarity with various operating systems and software applications
  • Excellent communication and problem-solving skills

What We Offer:

  • 401(k) Retirement with company contribution
  • Medical Insurance - with 100% of employee's premium paid by the company
  • Dental and Vision Insurance - with 100% of employee's premium paid by the company
  • Paid Time Off - 4 weeks per year plus 7 holidays
  • Reimbursements - auto mileage, cell & Internet and parking fees

Equal Employment Opportunity:

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



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