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Customer Service Representative

2 months ago


New Castle, Delaware, United States Orkin Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our service delivery team, you will play a pivotal role in ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Field incoming requests and schedule service visits to ensure timely and efficient delivery of services.
  • Coordinate with technicians to optimize routes and minimize drive time, ensuring that customers receive the best possible service.
  • Use your excellent communication and interpersonal skills to resolve customer issues and concerns in a professional and courteous manner.
  • Monitor and update customer databases to ensure accurate and up-to-date information.
  • Participate in quality assurance processes to ensure that our service delivery meets the highest standards.
What We Offer
  • A competitive hourly rate of $18.00 to $20.00.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • A 401(k) plan with company match and employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
Requirements
  • Previous experience in customer service or sales is preferred.
  • A high school diploma or equivalent is required.
  • Excellent interpersonal and communication skills are essential.
  • Basic computer skills in various software and web-based applications are required.
  • Proficiency in Microsoft Office is necessary.
  • Strong attention to detail and follow-through are required.
  • Demonstrated ability to prioritize tasks and manage time efficiently is essential.
Work Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations. This includes being comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time, as well as being able to regularly lift and/or move up to 25 pounds.