Customer Service Representative

1 week ago


New Castle, Delaware, United States Avelo Airlines, Inc. Full time

Avelo Airlines, Inc. Job Description

Job Summary

We are seeking a Customer Service Crew Member to provide exceptional customer service and ensure a seamless travel experience for our passengers.

Responsibilities

  • Deliver outstanding customer service by actively listening and effectively communicating with customers.
  • Facilitate check-in, boarding, and baggage management while maintaining a safe and secure environment.
  • Handle denied boarding and re-accommodation of customers in a professional and courteous manner.
  • Communicate flight status and updates to customers in a clear and concise manner.
  • Maintain accurate and error-free data entry in our DCS system.
  • Achieve zero customer satisfaction complaints.
  • Contribute to station on-time performance.
  • Participate in safety briefings and meetings to ensure compliance with federal and company requirements.
  • Handle customer complaints and special requests in accordance with company standards and procedures.
  • Monitor the airport environment to detect potential safety or security risks and notify leadership as needed.

Requirements

  • High School Graduate or General Education Degree (GED).
  • Valid US state driver's license.
  • Ability to work in a fast-paced environment with varying shifts, including nights, weekends, and holidays.
  • Ability to stand and work in one location for up to four hours at a time.
  • Maintain a positive and professional appearance at all times.
  • Ability to work in extreme weather conditions.
  • Ability to lift/push/pull up to 70 pounds.
  • Pass FBI background check and obtain Airport security badge.

X-Factors

  • Previous experience as a front-line customer service provider, airline experience preferred.

Avelo Airlines, Inc. is an Equal Opportunity Employer.



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