Customer Service Representative

3 weeks ago


New Castle, Delaware, United States Shore Stop Full time
Overview

At Shore Stop, we're more than just a convenience store - we're a community hub where customers find a welcoming atmosphere and exceptional service. As a key member of our team, you'll play a vital role in ensuring our customers have a positive experience, from restocking shelves to providing top-notch customer service.

Responsibilities
  1. Customer Service Superstar: Greet customers with a smile, offer assistance, and ensure a pleasant shopping experience.
  2. Sales Floor Guru: Maintain a clean and organized store, including restocking shelves and displays.
  3. Upselling Ace: Master the art of upselling and suggestive selling to enhance the customer experience and drive sales.
  4. Brand Ambassador: Champion our brand by promoting our loyalty rewards program and highlighting exclusive benefits.
  5. Cash Handling Pro: Efficiently manage the cash register and handle transactions with accuracy.
  6. Safety Champion: Maintain a safe and welcoming environment for customers and colleagues.
  7. Team Player: Collaborate with colleagues to ensure smooth operations and provide excellent customer service.
  8. Facility Maintenance Expert: Take pride in maintaining a clean and inviting store, including cleaning restrooms and emptying trash bins.
  9. Environment Ambassador: Participate in keeping our outdoor space clean and welcoming.
Qualifications
  • Age Requirement: Must be 18 years of age or older (21 in certain states).
  • Availability: Must be able to work weekends and holidays.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and background check.
  • Personable and Positive: Friendly demeanor and ability to make customers feel welcome.
  • Detail-Oriented: Notice the little things that make a big difference in customer experience.
  • Reliable and Responsible: Punctual, trustworthy, and take pride in work.
  • Flexible: Adaptable and ready to take on a variety of tasks in a fast-paced environment.

Equal Opportunity Employer

GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law.



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