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Residential Management Associate
2 months ago
**Mission and Values**
At Mercy Housing, we are dedicated to providing affordable, low-income housing and creating a more humane world where communities thrive. Our mission is to build, preserve, and manage program-enriched housing across the country.
**Job Summary**
The successful Assistant Property Manager will work closely with the Property Manager to ensure the day-to-day operations of the property run smoothly. This role requires a strong understanding of HUD and Tax Credit regulations, as well as excellent customer service skills.
**Key Responsibilities**
- Provide exceptional customer service to residents and visitors, responding to their needs and concerns in a timely and professional manner.
- Assist with the leasing process, from initial application to move-in, ensuring a seamless and efficient experience for residents.
- Collect rent and other income, make bank deposits, and forward receipts, maintaining accurate records and ensuring compliance with regulatory requirements.
- Enter data into resident accounts receivable ledgers, maintaining accurate and up-to-date records.
- Assist with resident records documentation, ensuring all necessary information is complete and accurate.
- Respond to customer service requests, resolving issues promptly and professionally.
- May work outside normal business hours to respond to the needs of the property.
**Requirements**
- High School Diploma or equivalent.
- One (1) year of administrative, office, accounting, or customer service experience.
- Property management work experience and knowledge of applicable local and federal housing laws.
- Knowledge of real estate property management applications.
**Preferred Qualifications**
- One (1) year of experience in property management, with a focus on customer service and regulatory compliance.
- Knowledge of HUD and Tax Credit regulations, as well as local and federal housing laws.
**What We Offer**
- Competitive hourly rate of $26.03/hour DOE.
- 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
- Early close Fridays - 3 paid hours off early each Friday.
- Health, dental (adult and child orthodontia included), vision, and pet insurance.
- Employer-paid life insurance.
- Quarterly bonus pay to on-site staff.
- 403b + match, paid volunteer time, and more.
**At Mercy Housing, We Value**
Respect, Justice, and Mercy in all aspects of our daily work. We seek applicants who are committed to racial equity, diversity, and inclusion, and who share our mission to create a more humane world where communities thrive.
