Service Manager
4 weeks ago
The Service Manager is responsible for maintaining the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This position leads routine work and preventative maintenance of physical features of the building(s), including HVAC, electrical, plumbing, carpentry, major appliances, and amenities.
Key Responsibilities- Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects.
- Monitor a sufficient inventory of tools, supplies, and spare parts for common issues and emergency situations.
- Schedule and perform routine preventive maintenance on all appropriate equipment and tools.
- Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation.
- Respond to resident requests in a timely manner, delivering excellent customer service.
- Maintain accurate records of preventive maintenance, service requests, expenditures, apartment make-ready status, jobs in progress, etc.
- Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same.
- Oversee work of internal and external vendors and maintenance service suppliers.
- Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team.
- Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers.
- Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses.
- Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting.
- Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as company operating and safety standards. Promote safe work practices among on-site team.
- Ensure compliance with all Federal, State, and local laws. Consistently abide by Fair Housing regulations.
- Address and complete all other duties as assigned.
- High School diploma or equivalent (GED) preferred.
- 5+ years maintenance technician work or related experience.
- HVAC Certification required.
- CAMT preferred.
- CPO preferred.
- Multi-family housing experience helpful.
- Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication.
- Accurately take measurements and perform basic arithmetic.
- General computer skills in Microsoft Office and property management based software.
- Frequently operate maintenance equipment such as hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.
- Frequently use measuring devices such as voltmeters, ohmmeters, testing meters, PH tests, etc.
- Safely work with chemicals, paint, and general cleaning supplies.
- Frequently operate motorized vehicles such as car, truck, van, or golf cart.
Mill Creek Residential is an Equal Opportunity Employer. We are committed to building a diverse, equitable, and inclusive workplace where our associates can grow and bring their whole selves to work. We encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role, and make your mark at Mill Creek.
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