Director of Operations

3 weeks ago

San Francisco, California, United States Action Property Management Full time
Director of Operations Job Description

Action Property Management is seeking a highly skilled Director of Operations to manage all aspects of operations and maintenance for our luxury residential building at 181 Fremont in San Francisco.

Key Responsibilities:
  • Operations Management: Oversee daily building operations to ensure all mechanical systems, safety protocols, and community services function effectively and efficiently.
  • Vendor & Contract Management: Manage contracts and relationships with vendors, contractors, and service providers, ensuring the highest quality of service and cost-effective solutions.
  • Facilities & Maintenance: Support the facilities management team, ensuring adherence to regular maintenance schedules and prompt resolution of all issues.
  • Staff Supervision: Supervise on-site personnel, including Front Desk Supervisor, Concierge, Porter, and Resident Service Coordinator, while providing clear guidance, training, and performance evaluations.
  • Event Planning Oversight: Oversee the planning, coordination, and execution of resident events, leading the Resident Services Coordinator in curating unique community events that inspire and engage residents.
  • Resident Relations: Serve as the primary point of contact for residents, addressing concerns, managing communication, and organizing community events to enhance resident satisfaction.
  • Budgeting & Financial Oversight: Assist in the preparation and management of operational budgets, track expenditures, manage accounts payable, and work closely with the General Manager and Board of Directors on financial planning and capital improvement initiatives.
  • Compliance & Safety: Enforce the Association's Governing Documents, including CC&Rs, Bylaws, Residential & Community Handbook, and Policies & Procedures.
  • Payroll & Human Resources: Manage payroll and human resource-related responsibilities for supervised associates, including performance documentation and scheduling.
  • Communication & Records Management: Compile and post relevant materials on BuildingLink and the Homeowner Portal as needed, maintaining confidential resident records and ensuring the accuracy and timeliness of all Association documentation.
  • Board & Community Interaction: Attend Board Meetings to provide administrative support and facilitate direct interaction with the Board, assisting in preparing contract specifications, bid documents, and RFPs.
  • Move-In Coordination: Manage all aspects of scheduling, deposit collection/refund, acquisition of requisite insurance from vendors, and coordination of scheduled moves and large deliveries.
Requirements:
  • 7+ years of experience in property management or similar, with at least 3 years in a leadership role within an HOA or residential high-rise setting.
  • Strong knowledge of building systems (HVAC, plumbing, electrical, etc.) and maintenance protocols.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Experience in vendor management, contract negotiation, and budgeting.
  • Familiarity with San Francisco building codes and HOA regulations is highly desirable.
  • Proficiency in MS Office Suite (Excel, Word, PowerPoint) and data management tools is required.

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