Technical Help Desk Associate
3 days ago
Welcome to Unreal Gigs, where we're passionate about delivering exceptional customer experiences We're seeking an experienced IT Support Technician to join our team as a Technical Help Desk Associate. In this role, you'll play a critical part in ensuring our clients receive top-notch technical support and guidance.
Job Description:The ideal candidate will possess a strong understanding of Windows and macOS operating systems, excellent communication skills, and the ability to troubleshoot complex technical issues efficiently. As a Desktop Support Specialist at Unreal Gigs, you will be responsible for handling a wide range of technical issues, from hardware and software problems to connectivity issues.
About the Role:The successful candidate will be a self-motivated individual who is comfortable working in a fast-paced environment and has excellent problem-solving skills. You will be expected to respond promptly to user requests, troubleshoot hardware and software issues, and install, configure, and update workstations as needed.
Responsibilities:- Handle Technical Enquiries
- Respond to user requests for assistance with desktops, laptops, peripherals, and other IT equipment.
- Diagnose and fix problems with hardware components, software applications, and operating systems.
- Set up new workstations, including installing software, configuring network settings, and ensuring all hardware is functional.
- Support users with login issues, password resets, and access control.
- Document common issues, troubleshooting steps, and solutions for reference.
- Offer tips, training, and best practices for using desktop software and hardware.
- Troubleshoot and resolve basic network connectivity problems.
Requirements:
- Technical Troubleshooting Expertise: Proficiency in diagnosing and resolving hardware, software, and connectivity issues.
- Knowledge of Operating Systems: Strong familiarity with Windows and macOS environments.
- Customer Service and Communication: Excellent interpersonal skills to support users effectively.
- Basic Networking Knowledge: Understanding of basic network concepts.
- Documentation and Organization: Ability to document support tickets and solutions.
Estimated Salary: $52,000 - $62,000 per year, depending on experience.
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