Technical Help Desk Associate

3 days ago


Austin, Texas, United States Unreal Gigs Full time

Welcome to Unreal Gigs, where we're passionate about delivering exceptional customer experiences We're seeking an experienced IT Support Technician to join our team as a Technical Help Desk Associate. In this role, you'll play a critical part in ensuring our clients receive top-notch technical support and guidance.

Job Description:

The ideal candidate will possess a strong understanding of Windows and macOS operating systems, excellent communication skills, and the ability to troubleshoot complex technical issues efficiently. As a Desktop Support Specialist at Unreal Gigs, you will be responsible for handling a wide range of technical issues, from hardware and software problems to connectivity issues.

About the Role:

The successful candidate will be a self-motivated individual who is comfortable working in a fast-paced environment and has excellent problem-solving skills. You will be expected to respond promptly to user requests, troubleshoot hardware and software issues, and install, configure, and update workstations as needed.

Responsibilities:
  1. Handle Technical Enquiries
  • Respond to user requests for assistance with desktops, laptops, peripherals, and other IT equipment.
Troubleshoot Complex Issues
  • Diagnose and fix problems with hardware components, software applications, and operating systems.
Implement Workstation Upgrades
  • Set up new workstations, including installing software, configuring network settings, and ensuring all hardware is functional.
Manage User Accounts
  • Support users with login issues, password resets, and access control.
Develop Knowledge Base
  • Document common issues, troubleshooting steps, and solutions for reference.
Train Users
  • Offer tips, training, and best practices for using desktop software and hardware.
Resolve Network Issues
  • Troubleshoot and resolve basic network connectivity problems.

Requirements:

  • Technical Troubleshooting Expertise: Proficiency in diagnosing and resolving hardware, software, and connectivity issues.
  • Knowledge of Operating Systems: Strong familiarity with Windows and macOS environments.
  • Customer Service and Communication: Excellent interpersonal skills to support users effectively.
  • Basic Networking Knowledge: Understanding of basic network concepts.
  • Documentation and Organization: Ability to document support tickets and solutions.

Estimated Salary: $52,000 - $62,000 per year, depending on experience.



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