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Help Desk Specialist

3 weeks ago

Austin, Texas, United States G2 Innovative Solutions Inc Full time
Job Summary:

We are seeking a highly skilled Help Desk Support to join our team at G2 Innovative Solutions Inc. This role involves providing top-notch customer service and technical support to our clients, ensuring their issues are resolved efficiently and effectively.

About the Role:

  • Provide exceptional customer service via phone, email, and in-person
  • Analyze and resolve technical issues related to software, hardware, and network systems
  • Maintain accurate records of customer interactions and technical issues
  • Collaborate with internal teams to resolve complex technical issues

Requirements:

  • High school diploma or equivalent required; degree in Computer Science or related field preferred
  • At least 2+ years of experience in help desk support or related field
  • Strong knowledge of Microsoft Office Suite and ability to learn new software quickly
  • Excellent communication and problem-solving skills

Salary Range:$45,000 - $60,000 per year, depending on experience

Benefits:

  • Competitive salary and bonus structure