Office Support Specialist
4 weeks ago
About Us
Mosquito Joe is your solution to make outside fun again.
We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks and fleas.
We're a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners.
We have a unique and fun culture - and we're looking for someone to help us maintain it.
Job Description
The Office Assistant supports the business owner and the office manager, and engages with customers to provide information in response to service inquiries, concerns and requests about products and services.
The ideal candidate should have strong phone communication skills and be proficient in computer data entry in order to maintain loyal customer relationships.
Main Job Tasks and Responsibilities
Perform tasks as assigned by the Office Manager
Manage and execute customer sales process via phone and online sales channels
Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints
Set up new customer accounts
Direct requests and unresolved issues to Office Manager
Keep records of customer interactions and transactions
Maintain customer databases
Education and Experience
High school diploma, general equivalency diploma (GED) or equivalent
Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
Ability to type
Knowledge of administrative procedures
Phone sales experience preferred, not required
Key Competencies
Outgoing and personable with strong interpersonal skills
Interpersonal skills
Communication skills - verbal and written
Listening skills
Consumer sales
Customer service orientation
Adaptability
Compensation:
$13-$18/ hr
When you work for Mosquito Joe, you become part of the family-a group of people committed to excellent customer service and passionate about making the outdoors a place that's fun for everyone.
Working for our franchises means they'll take care of you the way they take care of their own family and friends.
Mosquito Joe is not just a company that focuses on getting rid of pesky bugs, we're a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.
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