Office Support Specialist

4 weeks ago


Austin, Texas, United States Mosquito Joe Full time

About Us

Mosquito Joe is your solution to make outside fun again.

We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks and fleas.

We're a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners.

We have a unique and fun culture - and we're looking for someone to help us maintain it.

Job Description

The Office Assistant supports the business owner and the office manager, and engages with customers to provide information in response to service inquiries, concerns and requests about products and services.

The ideal candidate should have strong phone communication skills and be proficient in computer data entry in order to maintain loyal customer relationships.

Main Job Tasks and Responsibilities

Perform tasks as assigned by the Office Manager

Manage and execute customer sales process via phone and online sales channels

Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints

Set up new customer accounts

Direct requests and unresolved issues to Office Manager

Keep records of customer interactions and transactions

Maintain customer databases

Education and Experience

High school diploma, general equivalency diploma (GED) or equivalent

Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)

Ability to type

Knowledge of administrative procedures

Phone sales experience preferred, not required

Key Competencies

Outgoing and personable with strong interpersonal skills

Interpersonal skills

Communication skills - verbal and written

Listening skills

Consumer sales

Customer service orientation

Adaptability

Compensation:

$13-$18/ hr

When you work for Mosquito Joe, you become part of the family-a group of people committed to excellent customer service and passionate about making the outdoors a place that's fun for everyone.

Working for our franchises means they'll take care of you the way they take care of their own family and friends.

Mosquito Joe is not just a company that focuses on getting rid of pesky bugs, we're a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.



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