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Customer Service Representative

4 weeks ago

Scottsdale, Arizona, United States realtor Full time
Customer Care Representative Job Description

We are seeking a skilled Customer Care Representative to join our team at Realtor. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Collaborate with the management team to stay informed about product updates and changes in company policies
  • Accurately update customer information in Salesforce, documenting each call with detailed notes for future reference
  • Enhance the company's bottom line by effectively problem-solving and converting frustrated customers into loyal, repeat clients

Requirements:

  • Minimum of 1 year in a call center, demonstrating excellence in diverse customer interactions and ensuring customers leave with a smile
  • Strong advocate for customer engagement and relationship management
  • Comfortable in a high-volume phone environment, skilled in making and receiving calls
  • Collaborative mindset while also being proactive and self-sufficient; willing to ask for help and support others
  • Quick learner who thrives in change, managing multiple tasks while adjusting to evolving business needs

What We Offer:

  • Competitive annual salary of $45,360, a base pay of $19.50 per hour plus a monthly performance bonus of up to $400
  • Comprehensive benefits package that includes medical, dental, vision, 401(k), paid vacation, and holidays
  • Extensive growth and development opportunities based on merit, past performance, and leadership potential

Why Join Us?

We believe that a positive workplace culture is key to our success. We foster an employee-focused environment where your contributions are valued and recognized. Join us and be part of a team that is passionate about delivering exceptional customer service and making a difference in the lives of our customers.