Application Support Analyst OTM
3 weeks ago
We are Prestone Products Corporation, a leading provider of cutting-edge products for the automotive industry. Our dynamic IT team is seeking a highly skilled and experienced Oracle Transportation Management (OTM) Application Support Analyst to join our ranks.
Key Responsibilities:- Provide advanced technical support for complex application issues and escalate unresolved issues to appropriate teams.
- Analyze application logs and performance metrics to identify and resolve issues promptly.
- Collaborate with developers and vendors to diagnose and address application-related problems.
- Manage and prioritize incident tickets, ensuring timely resolution and minimal impact on business operations.
- Coordinate with other IT teams and departments to ensure effective incident management and communication.
- Oversee routine maintenance, patches, and upgrades for applications to ensure stability and security.
- Plan and execute application deployments, ensuring minimal disruption to end-users.
- Monitor application performance and identify opportunities for optimization.
- Implement and manage performance tuning strategies to improve application efficiency.
- Develop and maintain comprehensive documentation for application support processes, troubleshooting guides, and knowledge bases.
- Prepare and present reports on application performance, incidents, and support activities to management.
- Provide expert guidance and support to end-users, including troubleshooting and resolving complex user issues.
- Develop and deliver training materials and sessions to enhance user knowledge and application proficiency.
- Lead and participate in application-related projects, including system upgrades, integrations, and new implementations.
- Collaborate with project teams to define requirements, scope, and deliverables for application projects.
- Identify and recommend process improvements to enhance application support efficiency and effectiveness.
- Stay updated on industry trends and best practices to apply innovative solutions and technologies.
Qualifications:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience:
- 10 years of IT experience, including implementation of Oracle Transportation Management.
- OTM Expert, both functionally and technically (Setup configuration, Order Management, Shipment management, Financials, rates, master data, bulk planning parameters, VPDs, user configuration, screen set development, SQL queries, Tracking Events and working with CSV & XML files).
- OTM integration on multiple platforms.
- Knowledge of logistics management principles and processes.
Soft Skills:
- Strong analytical and problem-solving skills with the ability to troubleshoot and resolve complex issues.
- Excellent communication and interpersonal skills to effectively interact with technical and non-technical stakeholders.
- A customer-first attitude to maintain and improve satisfaction.
- Ability to work effectively in a goal-oriented team environment.
- Ability to quickly grasp, articulate, and document complicated business and technical issues.
What We Offer:
Prestone Products Corporation offers a competitive salary and comprehensive benefits, including health, wellness, dental, vision, life, and disability insurance. We also recognize the importance of continuing education and offer Education Assistance to our employees to encourage continued personal development and growth.
Prestone Products Corporation is an Equal Employment Opportunity / Affirmative Action employer. We do not discriminate against qualified applicants or employees on the basis of race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran status, status in uniformed services, sexual orientation, gender identity, gender expression, marital status, genetic information, or any other status protected by law.
Prestone Products Corporation is also committed to providing reasonable accommodations for applicants and employees with protected disabilities to the extent required by applicable laws. If you require a reasonable accommodation to participate in the job application or interview process, or to perform the essential functions of the job, please contact Human Resources immediately.
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