Application Support Engineer

4 days ago


Reston, Virginia, United States Motion Recruitment Full time

This Montvale, NJ client has 2 openings for a skilled Application Support Engineer/Database Analyst with a strong understanding of software applications, databases, and operating systems.

This Contract-to-Hire engagement offers a hybrid schedule of 2 days onsite / 3 days remote. The ideal candidate will have L1/L2 experience in application support and software troubleshooting, with proficiency in .NET, C#, SQL, and some PowerShell.

Required Skills & Experience

  • A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • 5-7 years of proven experience in application support, software troubleshooting, or a related technical support role.
  • A strong understanding of software applications, databases, and operating systems.
  • Proficiency in .NET and C#.
  • A strong SQL skill set, including Stored procedures, Joins, optimizing queries, and reviewing non-clustered indexes to find issues.

Key Responsibilities

Provide technical support and maintenance for software applications, troubleshooting issues, ensuring smooth operation, and providing assistance to users.

Incident Management:

  • Respond to and resolve application-related issues reported by users.
  • Track, prioritize, and document incidents using a ticketing system.
  • Provide timely updates to users and stakeholders on the status of issues.
  • Troubleshoot and resolve application problems, including software bugs, performance issues, and configuration errors.

System Monitoring and Maintenance:

  • Monitor application performance and availability using monitoring tools.
  • Perform routine maintenance tasks, such as software updates, patches, and backups.
  • Ensure applications meet security and compliance standards.

Collaboration and Communication:

  • Work closely with development, QA, IT, and customer support teams to address application issues.
  • Participate in regular meetings to discuss application performance, upcoming releases, and support needs.
  • Communicate effectively with both technical and non-technical stakeholders.

***This specific role does not allow for C2C consultants***

***Must be authorized to work in the U.S. without sponsorship***



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