Application Support Engineer
4 days ago
This Montvale, NJ client has 2 openings for a skilled Application Support Engineer/Database Analyst with a strong understanding of software applications, databases, and operating systems.
This Contract-to-Hire engagement offers a hybrid schedule of 2 days onsite / 3 days remote. The ideal candidate will have L1/L2 experience in application support and software troubleshooting, with proficiency in .NET, C#, SQL, and some PowerShell.
Required Skills & Experience
- A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 5-7 years of proven experience in application support, software troubleshooting, or a related technical support role.
- A strong understanding of software applications, databases, and operating systems.
- Proficiency in .NET and C#.
- A strong SQL skill set, including Stored procedures, Joins, optimizing queries, and reviewing non-clustered indexes to find issues.
Key Responsibilities
Provide technical support and maintenance for software applications, troubleshooting issues, ensuring smooth operation, and providing assistance to users.
Incident Management:
- Respond to and resolve application-related issues reported by users.
- Track, prioritize, and document incidents using a ticketing system.
- Provide timely updates to users and stakeholders on the status of issues.
- Troubleshoot and resolve application problems, including software bugs, performance issues, and configuration errors.
System Monitoring and Maintenance:
- Monitor application performance and availability using monitoring tools.
- Perform routine maintenance tasks, such as software updates, patches, and backups.
- Ensure applications meet security and compliance standards.
Collaboration and Communication:
- Work closely with development, QA, IT, and customer support teams to address application issues.
- Participate in regular meetings to discuss application performance, upcoming releases, and support needs.
- Communicate effectively with both technical and non-technical stakeholders.
***This specific role does not allow for C2C consultants***
***Must be authorized to work in the U.S. without sponsorship***
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