Merchandising Team Lead

3 days ago


Murrells Inlet, South Carolina, United States Belk Full time
Job Title: Merchandising Team Manager

The Merchandising Team Manager plays a pivotal role in driving store profitability by overseeing all customer-facing store merchandising initiatives. This includes the placement of new receipts, visual presentation, floor sets, and customer Omni experience.

Key Responsibilities:
  • Partner with the visual team to ensure sales associate standards training takes place regularly, and new hires participate in this training once they come on the sales floor.
  • Proactively plan for new receipts and anticipate the need to adjust product flow accordingly.
  • Lead the Merchandising Team to present merchandise consistent with visual and merchandising standards.
  • Ensure timely floor setup, including signage, for promotional events and seasonal business activity.
  • Direct the playbook and seasonal merchandise meetings.
  • Manage the maintenance of the floor and stock areas consistent with store standards and tailor standards to store needs.
  • Lead the team to drive the Customer Experience both in-store and Omni.
  • Partner with the Sales Team Manager and visual associates to support the overall management of merchandise presentation of the store.
  • Recruit, interview, and select quality associates and ensure all positions are filled in a timely manner.
  • Maintain high store associate engagement and provide efficient, timely communication of policies and other information.
  • Address all concerns or problems that develop within the team.
  • Ensure all associates receive and complete necessary paperwork.
  • Train support direct reports in correct processes and procedures.
  • Provide effective coaching to direct reports.
  • Conduct timely performance management and communicate development needs with subordinates.
  • Set goals and identify areas for improvement for direct reports.
  • Utilize the corrective action process to document and coach poor performers.
  • Communicate with direct reports on possible career paths and advancement opportunities.
  • Develop and promote a diverse team.
  • Drive business results and customer experience through strong leadership of the team.
  • Open and close the store, including weekends.
  • Approve select point-of-sale transactions, such as returns and voids.
  • Resolve escalated customer service issues as needed.
  • Understand and use, and train direct reports on, all building operating systems.
  • Manage and lead the entire store when the Store Manager is not available.
  • Identify store and team needs and drive solutions to enhance store profitability.
Requirements:
  • Four-year college degree or equivalent combination of education and experience.
  • Experience in retail management.
  • Significant leadership experience.
  • Proficient in computer business-related equipment and software (Microsoft Word, Excel, etc).
  • Excellent leadership, supervisory, analytical, and reasoning skills.
  • Ability to use computer keyboard, standard telephone, and other related business equipment.
  • Ability to lift up to 40lbs.
  • Ability to push/pull receiving equipment weighing up to 500lbs.
  • Ability to stand for long periods.
  • Ability to twist, bend, and stoop to retrieve items from the floor, shelves, racks, and hooks.
  • Ability to work at a safe and steady pace.
Reporting Relationships:

Supervisor: Store Manager

Supervises: Merchandising Team and Operations Team



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