Merchandising Team Lead

1 week ago

Murrells Inlet, South Carolina, United States Belk Full time
Job Summary

The Merchandising Team Manager is a key member of the Belk team, responsible for driving store profitability through effective merchandising and visual presentation. This role requires a strong leader who can manage and motivate a team to deliver exceptional customer experiences.

Key Responsibilities
  • Partner with the visual team to ensure sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.
  • Proactively plan for new receipts and anticipate the need to adjust product flow accordingly.
  • Lead the Merchandising Team to present merchandise consistent with visual and merchandising standards.
  • Ensure the timely floor setup, including signage, for promotional events and seasonal business activity.
  • Ensure direction of playbook and seasonal merchandise meetings.
  • Manage the maintenance of the floor and stock areas consistent with store standards and use discretion to tailor standards to store needs.
  • Lead team to drive the Customer Experience both in store and Omni.
  • Partner with the Sales Team Manager (STM) and visual associates to support the overall management of merchandise presentation of the store.
  • Recruit, interview, and select and retain quality associates and ensure all positions are filled in a timely manner.
  • Maintain high store associate engagement. Provide efficient, timely communication of policies and other information.
  • Responsible for addressing all concerns or problems that develop within your team.
  • Ensure all associates receive and complete all necessary paperwork.
  • Train support direct reports in correct processes and procedures.
  • Provide effective coaching, to direct reports.
  • Conduct timely performance management process and communicate development needs with subordinates.
  • Set goals and identify areas for improvement for direct reports.
  • Utilize the corrective action process to consistently document and coach poor performers you identify.
  • Communicate with direct reports on possible career paths and advancement opportunities.
  • Develop and promote a diverse team.
  • Responsible for driving business results and customer experience through strong leadership of team.
  • Open and close the store, including weekends.
  • Approve select point of sale transactions such as returns and voids.
  • Resolve escalated customer service issues as needed.
  • Understand and be able to use and train direct reports on all building operating systems.
  • Manage and lead entire store when store manager is not available.
  • Identify store and team needs and drive solutions to enhance store profitability.
Requirements
  • Four-year college degree or equivalent combination of education and experience.
  • Experience in retail management.
  • Significant leadership experience.
  • Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc).
  • Excellent leadership, supervisory, analytical and reasoning skills.
  • Ability to use computer keyboard, standard telephone and other related business equipment.
  • Must be able to lift up to 40lbs.
  • Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
  • Ability to stand for long periods of time.
  • Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks.
  • Ability to work at a safe and steady pace.
Reporting Relationships

Supervisor: Store Manager

Supervises: Merchandising Team and Operations Team

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