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Customer Service Representative

2 months ago

Merrillville, Indiana, United States Albanese Candy Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Account Specialist at Albanese Candy. As a key member of our customer service team, you will play a vital role in ensuring exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Liaison: Act as a primary point of contact for customers, providing timely and accurate information, and resolving any concerns or issues that may arise.
  • Product/Service Expertise: Develop and maintain in-depth knowledge of Albanese Candy products and services, including features, benefits, and applications.
  • Relationship Building: Foster strong, long-term relationships with customers through proactive communication, empathy, and a customer-centric approach.
  • Problem-Solving: Utilize critical thinking and analytical skills to resolve complex customer issues, often requiring creative solutions.
  • Continuous Improvement: Collaborate with internal stakeholders to identify opportunities for process improvements and implement changes that enhance customer satisfaction and operational efficiency.
  • Upselling/Cross-Selling: Proactively identify opportunities to upsell or cross-sell Albanese Candy products and services, ensuring customers receive the best possible value.
  • Quality and Compliance: Ensure adherence to all company quality, HACCP, GMP, and Food Safety standards, maintaining the highest level of customer satisfaction and regulatory compliance.
  • Reporting and Analysis: Provide timely and accurate reporting on customer interactions, issues, and trends, informing business decisions and driving strategic initiatives.
Requirements
  • Excellent Interpersonal Skills: Proven ability to build strong relationships with customers, colleagues, and stakeholders.
  • Verbal and Written Communication: Exceptional written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Organizational and Time Management: Demonstrated ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
  • Subject Matter Expertise: In-depth knowledge of Albanese Candy products, services, and industry trends, as well as proficiency in ERP systems and Microsoft Office software.
  • Language Skills: Fluency in English, with the ability to read, write, and speak the language with ease.
Education
  • High School Diploma or Equivalent: Minimum educational requirement.
  • Bachelor's Degree or Equivalent Experience: Preferred, but not required.